Dragged Off Flight Due to Overbooking? Here’s What You Should Know.

By: Customer’s Poet

While United CEO Oscar Muñoz may have issued a public apology, the damage has already been done as the company’s stock is down by as much as 6% in premarket trading. Unfortunately for them, bad news travels fast.

Understanding all the trouble United has gotten itself into over customer service, even after reading that is not usually known for putting customers off of planes, here’s what you should know if an airline asks you to voluntarily give up your seat on an overbooked flight.

According to Popular Mechanics, airlines do have the power to remove a traveler from a plane, for any reason they deem necessary. When you purchase an airline ticket, you are entering into a contract, known as a “contract of carriage.” Few consumers exercise their right to get a copy of the lengthy document, much less read it, but they might reconsider that after this week’s United fiasco.

If you did not know your rights as an airline customer in the US, here are a few in regards to overbooking according to the US Department of Transportation:

Overbooking is not illegal. Most airlines overbook their scheduled flights to a certain extent in order to compensate for “no-shows.” Passengers are sometimes left behind or “bumped” as a result. When an oversale occurs, the Department of Transportation (DOT) requires airlines to ask people who aren’t in a hurry to give up their seats voluntarily, in exchange for compensation. Those passengers bumped against their will are, with a few exceptions, entitled to compensation.

Voluntary Bumping

DOT rules require airlines to seek out people who are willing to give up their seats for compensation before bumping anyone involuntarily. Here’s how this works. At the check-in or boarding area, airline employees will look for volunteers when it appears that the flight has been oversold. If you’re not in a rush to arrive at your next destination, you can give your reservation back to the airline in exchange for compensation and a later flight. But before you do this, you may want to get answers to these important questions:

• When is the next flight on which the airline can confirm your seat? The alternate flight may be just as acceptable to you. On the other hand, if the airline offers to put you on standby on another flight that’s full, you could be stranded.

• Will the airline provide other amenities such as free meals, a hotel room, transfers between the hotel and the airport, and a phone card? If not, you might have to spend the money it offers you on food or lodging while you wait for the next flight.

DOT has not mandated the form or amount of compensation that airlines offer to volunteers. DOT does, however, require airlines to advise any volunteer whether he or she might be involuntarily bumped and, if that were to occur, the amount of compensation that would be due. Carriers can negotiate with their passengers for mutually acceptable compensation. Airlines generally offer a free trip or other transportation benefits to prospective volunteers. If the airline offers you a free ticket or a transportation voucher in a certain dollar amount, ask about restrictions. How long is the ticket or voucher good for? Is it “blacked out” during holiday periods when you might want to use it? Can it be used for international flights?

Involuntary Bumping

DOT requires each airline to give all passengers who are bumped involuntarily a written statement describing their rights and explaining how the carrier decides who gets on an oversold flight and who doesn’t. Those travelers who don’t get to fly are frequently entitled to denied boarding compensation in the form of a check or cash. The amount depends on the price of their ticket and the length of the delay. Here are the rules:

• If you are bumped involuntarily and the airline arranges substitute transportation that is scheduled to get you to your final destination (including later connections) within one hour of your original scheduled arrival time, there is no compensation.

• If the airline arranges substitute transportation that is scheduled to arrive at your destination between one and two hours after your original arrival time (between one and four hours on international flights), the airline must pay you an amount equal to 200% of your one-way fare to your final destination that day, with a $675 maximum.

• If the substitute transportation is scheduled to get you to your destination more than two hours later (four hours internationally), or if the airline does not make any substitute travel arrangements for you, the compensation doubles (400% of your one-way fare, $1350 maximum).

• If your ticket does not show a fare (for example, a frequent-flyer award ticket or a ticket issued by a consolidator), your denied boarding compensation is based on the lowest cash, check or credit card payment charged for a ticket in the same class of service (e.g., coach, first class) on that flight.

You always get to keep your original ticket and use it on another flight. If you choose to make your own arrangements, you can request an “involuntary refund” for the ticket for the flight you were bumped from. The denied boarding compensation is essentially a payment for your inconvenience.

If you paid for optional services on your original flight (e.g., seat selection, checked baggage) and you did not receive those services on your substitute flight or were required to pay a second time, the airline that bumped you must refund those payments to you.

As we all know, when it comes to rules, there are a few conditions and exceptions. Please visit the US Department of Transportation for more details.

As always be smart, be savvy, and equip.

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White Woman Threatens to Kill Black Family at Fast Food Restaurant Yelling “Get Out of My Country”, Workers Step In

By: Customer’s Poet

While we are not sure where this occurred or why it happened, it is clear footage of an unidentified woman lingering outside of a fast food restaurant’s door. From the footage, it appears she was staring at the Black family as they casually ate a meal with their infant child.

After thoroughly analyzing the footage, our theory is that this woman could have been a previous problem starter for this restaurant or that what was recorded was the aftermath of something that occurred between the irate woman and the family. Either way we commend the workers for stepping in and acting as a barrier between the family and the irate customer.

Considering we don’t promote violence or hatred we won’t share what exactly was said. Yet, if you want to know, click here to watch.

As always be smart, be savvy, and equip.

Love Secret Eyes Everywhere?

Learn more about us visit www.secreteyeseverywhere.com.

Blind Woman & Service Dog Kicked Off American Airlines Flight, Crew Calls Her a Danger to the Flight

Blind Woman & Service Dog Kicked Off American Airlines Flight.png

By: Customer’s Poet

As if American Airlines needed anymore unhappy customer reviews. Here’s the story of their former customer named Sue Martin.

According to Action News Jax, Sue Martin and her service dog Quan of Franklin, Maine, were traveling to San Diego earlier this month when they tried to take a connecting flight with her husband from Washington, D.C., to Dallas.

After noticing there was no room for her dog near her seat, Sue to switch seats or upgrade to first-class but was denied by American Airlines reps. Fortunately for Martin a first class passenger willing gave up their seat to her and Quan. Little did she know, this would cause problems.

“The man said, ‘You have to leave the plane,'” Martin told WLBZ. “I asked him why and he said the crew had decided I was a danger to the flight. I’ve never had anything happen like this before.”

Sadly, Martin and service dog Quan left the flight. American Airlines claimed its investigating the matter.

As always be smart, be savvy, and equip.

Love Secret Eyes Everywhere?

Learn more about us visit http://www.secreteyeseverywhere.com.