Secret Eyes Mystery Shops: Internal Revenue Service

By: Customer’s Poet

Ahhhhhh. The dreaded IRS call.

I am referring to the call dreaded by millions of Americans when they have to call the IRS for any (and I mean any) tax issue.

No one wants to travel through their maze of call prompts before getting to the proper IRS agent. Let alone wait upwards of an hour or more (during peak season) for help. Staying on topic, I too have found myself ringing the IRS multiple times between February through May.

After filling my return at the end of January, I received a letter a few days later requiring that I verify my identity to receive my 2016 tax return. Which I did. After verifying my identity, the agent stated it would be estimated 9 weeks before my return would be issued. I am sure you could imagine my frustration. Yet, 9 weeks came and went. No refund.

After calling the IRS multiple times, speaking to many agents (even having the one hang up on me without offering help), and receiving many different answers; there was still no refund. Only estimated dates of when it would be released. Again, those dates came and went. Unfortunately for me, the agent I spoke to in February misfiled my return as an identity theft issue instead of putting it in processing.

What have I learned from all of this that I can share with you?

Always ALWAYS write down agent names, id numbers, and the date

I know, I know. I am the customer service person. Yet, in my hast to get in the call que and multiple task, I admit. I have failed multiple times at writing down the agent’s name. Sadly, many of them could care less if you get their name and agent id numbers as they state them at the speed of light. Yet, it’s vital that you record this information. It could later build your case. Not to mention, it allowed me to report that rude agent who hung up the phone in my face without even getting my information to check my files.

Call and call some more

Using some of my customer service sense, I found myself calling the IRS multiple because I wanted to double what was told to me not just accept it as fact. Yet doing so got me many different answers. Which lead to me finding out the real truth about my refund: the agent made a mistake. One which cost me in the long run.

Not all IRS Agents are assholes

Piggy backing off of making multiple calls, I spoke to many different IRS agents. Some were complete assholes I will admit. While others seem to genuinely care and did I thorough investigation on my behalf. Which I utterly appreciated.

In the end, my refund check which was promised by late February has still not arrived. In my quest to get answers, I remained cool and was able to get the help I deserved.

Should you experience a similar tax issue, contact the IRS Tax Advocate office in your state by visiting https://taxpayeradvocate.irs.gov/contact-us.

As always be smart, be savvy, and equip.

White Woman Threatens to Kill Black Family at Fast Food Restaurant Yelling “Get Out of My Country”, Workers Step In

By: Customer’s Poet

While we are not sure where this occurred or why it happened, it is clear footage of an unidentified woman lingering outside of a fast food restaurant’s door. From the footage, it appears she was staring at the Black family as they casually ate a meal with their infant child.

After thoroughly analyzing the footage, our theory is that this woman could have been a previous problem starter for this restaurant or that what was recorded was the aftermath of something that occurred between the irate woman and the family. Either way we commend the workers for stepping in and acting as a barrier between the family and the irate customer.

Considering we don’t promote violence or hatred we won’t share what exactly was said. Yet, if you want to know, click here to watch.

As always be smart, be savvy, and equip.

Love Secret Eyes Everywhere?

Learn more about us visit www.secreteyeseverywhere.com.

Customer Throws Under Seasoned Fries at Zaxby’s Worker

Customer Throws Under Seasoned Fries at Zaxby Workers2.png

By: Customer’s Poet

The things people do when they’re hungry and upset.

An angry customer at a Zaxby’s in Jonesboro, GA threw under seasoned fries at a Zaxby worker. Then punched the monitor right before she left the restaurant.

According to Action JAX News, surveillance video shows her leaving with the takeout order, then coming back with a man within 30 seconds to complain about the order. Police are searching for the couple.

Click here to watch video.

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As always be smart, be savvy, and equip.

Love Secret Eyes Everywhere?

Learn more about us visit http://www.secreteyeseverywhere.com.

 

Motel 6 Gives Customer Room Riddled with Bed Bugs, Offers No Refund

By: Customer’s Poet

On Saturday, February 12, Klutch Dolo and his family checked into a room at the Motel 6 on US Hwy 171 in Lake Charles, LA. To their surprise, the hotel had unexpected guest.

“My Fam checked into a room at the Motel 6 on 171 in Lake Charles Louisiana and was about to get some rest after a long night and this is what was seen BED BUGS parasites”

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Yet, after seeking help from the front desk, this is what they received.

“The front desk was immediately notified and asked for a refund we were told that the money is non-refundable because of the amount of time spent in the room he said it was 5 hrs and was proven wrong by his own computer”

Seeking to get legal assistance they reached out to the government.

“I have contacted the board of health and Motel 6 corporate office but the attitude from the man at the desk was that he gets these complaints all the time so I’m going to post this and hope it brings change share”.

As always be smart, be savvy, and equip.

Love Secret Eyes Everywhere?

Learn more about us visit www.secreteyeseverywhere.com.

Walmart Worker Strikes a Customer with Cart, Customer Sues

By: Customer’s Poet

Workplace unprofessionalism.

It’s one of the number one causes of accidents and disputes. It’s exactly what happened in an Oregon Walmart. According to the Oregon Live, a Walmart customer claimed a worker knocked her over after turning a corner pushing a cart stacked high with boxes right into her.

The customer claimed the worker was texting while pushing a cart and did not see her nor her shopping cart. While the incident occurred on August. 13, 2015, Carol A. Smith, the customer, filed last week in Deschutes County Circuit Court for $175,000. Claiming she suffered a concussion, post-concussive syndrome, tenderness to her ears, stiffness, tightness/ loss of range of motion to her neck, shoulders and back.

Although most have witnessed this kind of behavior at least once in our lives, a recent visit to my favorite comfort food restaurant put things in perspective. Yet, instead of texting, I got a little more than the food and service. I got gossip.

While eating at my favorite restaurant, I overheard two employees talking about what appeared to be their manager. I could tell because they stated things like “cutting my hours” and “I trying to get paid”. The conversation did not really bother me until one of them stated the n word. That’s when my view of their conversation changed. As a side note both employees were African American and I fully understood their use of the n word. However, they were standing in front of the restaurant speaking loud enough where I could hear them.

In all honesty, I have been told that I have dog ears but never mind me. Have you ever witnessed since workplace unprofessionalism by employees? If so where and how did you handle it?

As always be smart, be savvy, and equip.

Love Secret Eyes Everywhere?

Learn more about us visit www.secreteyeseverywhere.com.

Customers Leave Uber in Droves After Muslim Ban

By: Customer’s Poet

Cause and effect.

From the looks of things, President Trump is doing exactly what he said he’ll do. He is planning to build a wall along the US/ Mexico border and he has executed a Muslim Ban (which he believes will make America safer). Yet, in his mad dash to get things done, his lack of experience has showed up in many ways than one. Especially when it comes to the international affairs.

While the Muslim Ban was labeled as Protecting the Nation From Foreign Terrorist Entry Into the United States, according to the New York Times it’s “cowardly and dangerous”. Not only has the ban effected Muslims and been deemed as illegal, but it caused a chain reaction of disturbances in the world of business as well. Disturbances, we believe, President Trump may have overlooked.

According to the Business Insider, thousands of Uber customers are deleting the app and after drivers continued doing business with JFK airport despite the taxi strike announced by the NY Taxi Workers Alliance. Which called for all drivers to avoid doing business with the airport between 6–7pm to protest against President Donald Trump’s executive order. Many customers are urging for others to fully deactivate their Uber accounts which require contact with (yes) their digital, online only, no telephone number customer service. Considering Uber’s alleged support for the president’s new laws, many customers have switched to Lyft which publicly claimed to be against the Muslim Ban.

But it’s not just Uber, according to Nextweb.com, AirBnB has stepped in to offer free housing to those stranded due to the passing of the Muslim Ban.

Even with many upset and at odds over his executive order, President Trump continues to be on the defensive. According to NBC News, the president stated the Obama administration previously identified the same seven countries banned in his Muslin Ban “as sources of terror”. A misleading statement as the designated seven nations were deemed dangerous for American citizens to visit, not designated as a source of immigrant-related terrorism.

Although President Trump’s intentions may be good, his actions have led to nothing more than protest.

As always be smart, be savvy, and equip.

Love Secret Eyes Everywhere?

Learn more about us visit www.secreteyeseverywhere.com.

Complain to Get Results: 3 Tips to get Your Complaint Resolved

By: Customer’s Poet

While scouring the web for customers in need a situation presented itself to one of our eager reps. Yet, instead of following company protocol, the rep took it upon himself to reach out to a company (on behalf of a customer) without asking for the customer’s permission. Needless to say, the customer was not happy about it. Neither was our management team. In the end, he learned a valuable lesson: Always ask first.

Making note of the events that unfolded, we’ve put together a few pointers to ensure customers everywhere have their claims properly resolved.

Fight the right battle

As humans, we have a tendency when we’re angry to take our frustrations out on others around us. Regardless of rather they were involved in the act of making us angry or not. Considering the many customer service experiences we’ve have come across, we understand the importance of just breathing. So, the next time a company makes your blood boil, instead of being snappy with everyone you come across, consider doing a breathing exercise. Doing so will relax your nervous system and calm down your negative thoughts. Bu, if you’re like me and just breathing won’t cut it. Consider doing Zen on the Run’s 5 minute mindful mediation. It works like a charm.

Posting complaints online makes them public knowledge

This week our rep learned a valuable lesson in customer service. Like anyone who has ever experienced bad customer service, they want the world to know. According to Help Scout.com, news of bad customer service reaches more than twice as many ears as praise for a good service experience. Although the customer posted complaints via Twitter including the company in the message, they considered their tweets as private, personal information; even though it was considered public information.

Complaint to get results not just vent

Once you’ve experienced poor customer service, it’s normal to get angry. Yet if you’re truly seeking to have your complaint resolved, exhaust all ways of communication. If the company offers communication via phone, email, social media, or mail utilize them all. Be persistent and document all communication for your records in case legal advice is needed.

As always be smart, be savvy, and equip.

Love Secret Eyes Everywhere?

Learn more about us visit www.secreteyeseverywhere.com.