Secret Eyes Mystery Shops: Internal Revenue Service

By: Customer’s Poet

Ahhhhhh. The dreaded IRS call.

I am referring to the call dreaded by millions of Americans when they have to call the IRS for any (and I mean any) tax issue.

No one wants to travel through their maze of call prompts before getting to the proper IRS agent. Let alone wait upwards of an hour or more (during peak season) for help. Staying on topic, I too have found myself ringing the IRS multiple times between February through May.

After filling my return at the end of January, I received a letter a few days later requiring that I verify my identity to receive my 2016 tax return. Which I did. After verifying my identity, the agent stated it would be estimated 9 weeks before my return would be issued. I am sure you could imagine my frustration. Yet, 9 weeks came and went. No refund.

After calling the IRS multiple times, speaking to many agents (even having the one hang up on me without offering help), and receiving many different answers; there was still no refund. Only estimated dates of when it would be released. Again, those dates came and went. Unfortunately for me, the agent I spoke to in February misfiled my return as an identity theft issue instead of putting it in processing.

What have I learned from all of this that I can share with you?

Always ALWAYS write down agent names, id numbers, and the date

I know, I know. I am the customer service person. Yet, in my hast to get in the call que and multiple task, I admit. I have failed multiple times at writing down the agent’s name. Sadly, many of them could care less if you get their name and agent id numbers as they state them at the speed of light. Yet, it’s vital that you record this information. It could later build your case. Not to mention, it allowed me to report that rude agent who hung up the phone in my face without even getting my information to check my files.

Call and call some more

Using some of my customer service sense, I found myself calling the IRS multiple because I wanted to double what was told to me not just accept it as fact. Yet doing so got me many different answers. Which lead to me finding out the real truth about my refund: the agent made a mistake. One which cost me in the long run.

Not all IRS Agents are assholes

Piggy backing off of making multiple calls, I spoke to many different IRS agents. Some were complete assholes I will admit. While others seem to genuinely care and did I thorough investigation on my behalf. Which I utterly appreciated.

In the end, my refund check which was promised by late February has still not arrived. In my quest to get answers, I remained cool and was able to get the help I deserved.

Should you experience a similar tax issue, contact the IRS Tax Advocate office in your state by visiting

As always be smart, be savvy, and equip.


Turkish Airline Crew Successfully Delivers Baby Mid Flight, Mom Was 28 Weeks Pregnant

By: Customer’s Poet

Talk about Customer Service.

According to the Huffington Post, the crew of the Turkish Airline flight from Guinea’s capital of Conakry to Ouagadougou, Burkina Faso delivered a passenger’s baby mid-flight. Yes. I said they delivered a baby at 42,000 Feet altitude. I’m sure they did not learn this in med school.

The new mom was 28 weeks pregnant at the time of birth ad cleared to fly with a note. Yet, her daughter could not wait any longer.

Fortunately, the newborn and mommy were taken to a hospital in Ouagadougou, Burkina Faso’s capital. They have been report as doing well.

As always be smart, be savvy, and equip.

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Customer Energy: When it comes to complaining for results, what kind of customer are you?

By: Customer’s Poet

I know. I know.

We have all experienced some form of customer service where things went south quickly. Boo Hoo. It’s just a part of life. Things don’t always go as plan.

After considering the story of a customer calling another customer a slut for kissing her boyfriend in public, I wanted to take the time to ask What kind of customer are you when it comes to complaining?

Taking guidance from The Complaining Cow herself, Helen Dewdney, read the profile to learn which customer complainer you truly are.

Serial Complainer AKA Persistent Complainer

You complain continually to the same company. Your complaints are frequently correctly but you keep complaining. You spend a lot of time complaining by sending emails, calling the company in question, sending letters, etc. and never give up.

Extreme Complainer AKA Unsatisfied Complainer

Some may consider you a serial complainer. You complain when the time you spent complaining doesn’t match the solution offered by the company. You’re un-satisified and want more. Sometimes, your complaining efforts do match what the company gave you to resolve the issue but you continue complaining. I call this the person who just doesn’t let things go.

Dishonest Complainer

You make up stories or do things to make your stories real to receive freebies. For example, we had a customer complaining about a makeup kit she never received. Bashing the company’s name via social media. When it turned out she never purchased a makeup kit in the first place. Talk about dishonesty.

Opportunist Complainer

Like the dishonest complainer, you seek opportunities to complain in order to gain something not entitled to you. Often keeping on customer service until you are paid to go away.

Rude Complainer

You complain by attacking everyone. You swear, shout, write abusive letters or emails to customer service and members of top management in order to get your way. Usually your abusive strategy leaves your complaints going unresolved. Making you more abusive.

Amusing Complainer

Not being prone to use anger like the abusive complainer, you use humor to get your point across. Which usually gets you noticed and closer to having your complaint resolved. But, sometimes it can cause your complain to not be taken seriously.

Innovative Complainer

You look for creative ways to get to the top dog of the company in efforts of getting your complain resolved quickly.

Regardless of your complaining style, you must make sure that your complaining efforts don’t go overlooked. Ensure you’re an effective complainer (Know their rights. Assert them politely. Will not be passed off when company tries to pass the blame) and not an ineffective complainer (Tends to vent their complaints but never follow through. Post on social media and that’s about it. Not assertive and don’t know legal rights. Often gets passed off as not serious).

As always be smart, be savvy, and equip.

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White Woman Threatens to Kill Black Family at Fast Food Restaurant Yelling “Get Out of My Country”, Workers Step In

By: Customer’s Poet

While we are not sure where this occurred or why it happened, it is clear footage of an unidentified woman lingering outside of a fast food restaurant’s door. From the footage, it appears she was staring at the Black family as they casually ate a meal with their infant child.

After thoroughly analyzing the footage, our theory is that this woman could have been a previous problem starter for this restaurant or that what was recorded was the aftermath of something that occurred between the irate woman and the family. Either way we commend the workers for stepping in and acting as a barrier between the family and the irate customer.

Considering we don’t promote violence or hatred we won’t share what exactly was said. Yet, if you want to know, click here to watch.

As always be smart, be savvy, and equip.

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Nail Salon Charges Overweight Customers More for Pedicure

By: Customer’s Poet

Guess this Southern nail salon does not like all customers.

When Deshania Ferguson went to get her nails done at Rose Nails in the Frayser Plaza Shopping Center of Memphis, TN, she never knew she would have encountered since a rude sign. Posted in clear view was a handwritten sign, allegedly posted by owners which read “Sorry but if you are overweight, pedicures will be $45 due to service fees for pedicurists.”

In shock, Ferguson decided to share the sign via Facebook.

According to WREG News Memphis, the owner, Son Nguyen claimed the sign was never up. After being questioned by the reporter, he did not post the sign but considered putting a sign up. What a coincidence?

He also stated he simply refuses service to extremely overweight customers as they have caused damage to his pedicure chairs. Costing him $2,000–2,500 to replace.

Our question to Son Nguyen, what do you consider as extremely overweight in terms of pounds?

As always be smart, be savvy, and equip.

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Blind Woman & Service Dog Kicked Off American Airlines Flight, Crew Calls Her a Danger to the Flight

Blind Woman & Service Dog Kicked Off American Airlines Flight.png

By: Customer’s Poet

As if American Airlines needed anymore unhappy customer reviews. Here’s the story of their former customer named Sue Martin.

According to Action News Jax, Sue Martin and her service dog Quan of Franklin, Maine, were traveling to San Diego earlier this month when they tried to take a connecting flight with her husband from Washington, D.C., to Dallas.

After noticing there was no room for her dog near her seat, Sue to switch seats or upgrade to first-class but was denied by American Airlines reps. Fortunately for Martin a first class passenger willing gave up their seat to her and Quan. Little did she know, this would cause problems.

“The man said, ‘You have to leave the plane,'” Martin told WLBZ. “I asked him why and he said the crew had decided I was a danger to the flight. I’ve never had anything happen like this before.”

Sadly, Martin and service dog Quan left the flight. American Airlines claimed its investigating the matter.

As always be smart, be savvy, and equip.

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Customer Throws Under Seasoned Fries at Zaxby’s Worker

Customer Throws Under Seasoned Fries at Zaxby Workers2.png

By: Customer’s Poet

The things people do when they’re hungry and upset.

An angry customer at a Zaxby’s in Jonesboro, GA threw under seasoned fries at a Zaxby worker. Then punched the monitor right before she left the restaurant.

According to Action JAX News, surveillance video shows her leaving with the takeout order, then coming back with a man within 30 seconds to complain about the order. Police are searching for the couple.

Click here to watch video.


As always be smart, be savvy, and equip.

Love Secret Eyes Everywhere?

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