Most Loved & Hated Airlines According to Customer Service

Most Loved & Hated Airlines According to Customer Service

By: Customer’s Poet

With so much negative news surrounding airlines these days, here are a list of the top-rated Airline according to customer service.

JetBlue (82) and Southwest (80) are in the lead while Alaska Airlines is close behind at 78.

JetBlue’s low-cost business model and cabin upgrades are paying off, while Southwest’s pricing policies (that include no hidden fees and no charge for a flight change), remain popular with customers.

Alaska Airlines, known for excellent customer service, is in the process of merging with Virgin America. While mergers often cause customer satisfaction problems, hence AT&T with DirecTV, for Alaska Air’s sake let’s hope it continues to improve.

American Airlines is up by six percent despite the viral incident involving a flight attendant violently taking a stroller away from a customer nearly hitting her baby. While our hometown airliner Delta is up seven percent with a 76, just one point above the industry average.

On the other end of the spectrum, United was the lowest-rated of the nation’s big three airlines even after improving by three percent scoring a 70.

At the bottom of the list once again: Frontier (63, down five percent) and Spirit (61, down two percent). People who fly Frontier and Spirit tend to have fairly low expectations for service — they simply want to get from here to there for as little as possible. Let’s just agree that you get what you pay for.

As always be smart, be savvy, and equip.

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Blind Woman & Service Dog Kicked Off American Airlines Flight, Crew Calls Her a Danger to the Flight

Blind Woman & Service Dog Kicked Off American Airlines Flight.png

By: Customer’s Poet

As if American Airlines needed anymore unhappy customer reviews. Here’s the story of their former customer named Sue Martin.

According to Action News Jax, Sue Martin and her service dog Quan of Franklin, Maine, were traveling to San Diego earlier this month when they tried to take a connecting flight with her husband from Washington, D.C., to Dallas.

After noticing there was no room for her dog near her seat, Sue to switch seats or upgrade to first-class but was denied by American Airlines reps. Fortunately for Martin a first class passenger willing gave up their seat to her and Quan. Little did she know, this would cause problems.

“The man said, ‘You have to leave the plane,'” Martin told WLBZ. “I asked him why and he said the crew had decided I was a danger to the flight. I’ve never had anything happen like this before.”

Sadly, Martin and service dog Quan left the flight. American Airlines claimed its investigating the matter.

As always be smart, be savvy, and equip.

Love Secret Eyes Everywhere?

Learn more about us visit http://www.secreteyeseverywhere.com.