By: Customer’s Poet
As if American Airlines needed anymore unhappy customer reviews. Here’s the story of their former customer named Sue Martin.
According to Action News Jax, Sue Martin and her service dog Quan of Franklin, Maine, were traveling to San Diego earlier this month when they tried to take a connecting flight with her husband from Washington, D.C., to Dallas.
After noticing there was no room for her dog near her seat, Sue to switch seats or upgrade to first-class but was denied by American Airlines reps. Fortunately for Martin a first class passenger willing gave up their seat to her and Quan. Little did she know, this would cause problems.
“The man said, ‘You have to leave the plane,'” Martin told WLBZ. “I asked him why and he said the crew had decided I was a danger to the flight. I’ve never had anything happen like this before.”
Sadly, Martin and service dog Quan left the flight. American Airlines claimed its investigating the matter.
As always be smart, be savvy, and equip.
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