Grustomer Service Award: Top 7 Nicest Artist to Their Fans

By: Customer’s Poet

It’s the 59th Annual Grammy’s Award Show.

In celebration of the musical artist who make a difference in their fan’s lives, Secret Eyes has put together a countdown of the top artists who care for their fans aka customers. Here are our picks for the Grustomer (Customer Service Grammy) Service Award.

Chance The Rapper

While he may be the new kid on the block to some of us, Chance The Rapper has a huge heart. Especially when it comes to his hometown of Chicago. According to, Chance The Rapper lead thousands (yes thousands) in a parade to the Chicago voting polls last November after hosting a concert in the city’s majestic Grant Park. I’m not mad at you Chance but we all know how that turned out.

2 Chainz

He may have crossed over into the fashion realm but rapper 2 Chainz has to be one of the nicest rappers in the game. Through his TRU Foundation, the Atlanta rapper gave a veteran and single mother the surprise of her life. After showing up to her apartment, 2 Chainz provided the woman and her family with furniture in addition to offering to pay their rent for a year. Wow! Now that’s what I call a blessing right when you need it.

Harry Styles

Since his days as a member of One Direction, Harry Styles has been a fan favorite and there’s a valid reason why. He’s a genuine sweetheart and people know it. According to many fans, Harry takes time to impact their lives. By doing what you ask? He treats them like real people. He takes photographs with them, he consistently talks to them via social media, and he even went out his way to help a fan who suffered from a panic attack during a One Direction booking signing. I know many companies who could use his expertise on the art of empathy.

Taylor Swift

Taylor Swift is known as many things (talented, beautiful, humble) but her best attribute is her sincere appreciation for her fans. Case and point: The infamous Kanye West interruption during the 2009 MTV Video Music Awards. According to MTV reps, if Taylor Swift had not taken the time to get to know her fans the day prior, they would not have supported her during her moment of public pain. Considering Swifts humble heart, she continues to show her fans just how much she loves them. According to USA Today, Swift sent a fan a check for $1,989 for their student loans. Taylor, if you’re reading, I could use help with Sallie Mae too! Just thought I’ll put it out there.

Ed Sheeran

A musical hit making genius himself, Ed Sheeran has always been a man who cares for his fans in more ways than one. Here is how. According to, Ed Sheeran visited a fan in the hospital after she could not attend his concert due to illness and he surprised a 13-year-old fan working to raise money in a Canadian mall holding charity concert. Their duet was priceless. If you have not seen it, check it out.

Kevin “Chocolate Droppa” Hart

While he’s not your typical musical artist, the Chocolate Droppa aka Kevin Hart does have a single out and knows the importance of customer service. So much so that Forbes Magazine named him The World’s Highest Paid Comedian. A title which he does not take lightly. To earn it and the hearts of fans globally, Mr. Hart put in the work. He actively engages with his fans via social media and through making surprise pop ups. He motivates millions through his key note speeches. He has consistently given back to his hometown of Philadelphia schools. He donated to survivors of Hurricane Sandy and many more causes. But that’s not all. Instead of just signing off on a check, Kevin Hart shows up in live and in the flesh. Now that’s what I talking about. Don’t just talk about it be about it.

Lady Gaga

One of my personal favs and true to her character, Lady Gaga is one of the most unique, one-in-a-million artist alive. Yet, she has never allowed all her fame to get to her head. The self-proclaimed “Mother Monster” sends love to her fans in more ways than one. Here is how she puts her fans first. According to, the musical trend setter made a point to fight for the rights of the LGBT community. She made a partnership with UNICEF. She donated $1million to Hurricane Sandy relief. She includes her fans in many of her projects and as a result has a bond with them like no other celebrity. When people know that you’re genuine, it’s not hard for them to love you.



Yet, after watching tonight’s Grammy Awards, we had to put Adele on the list as an Honorable Mention. True to her artist soul while doing her tribute to George Michael, instead of singing through an off key note, Adele stopped in the middle of the performance. She apologized for her mishap and started “I can’t mess this up for him”, then restarted the song. Giving George Michael the proper tribute he deserved. We honor you for this. Kudos!

As always be smart, be savvy, and equip.

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