By: Customer’s Poet
While it’s no surprise to us of AT&T’s low rating customer service (hence we consider them constant customer service violators), for Bob Stuart of Texas, it was.
According to KHOU 11 News, Stuart started receiving bills every week from AT&T for a phone line he didn’t open and the balance kept growing.
Considering he is a disabled veteran on a pension, the thought of dishing out money on something he considered identity theft was senseless. Seeking to handle the problem on his own, Stuart dialed up the AT&T to get answers. Instead he got this:
“They said, ‘Yeah, we can do that, give us a password’. I said, What password? They said, ‘The password on the account.’ I said, I don’t have a password, I didn’t initiate the account. They said ‘Well, we can’t turn it off without a password.’”
After calling the company 40 times over a 20 hour period, Stuart continued to get no help, even after stressing his innocence.
“My motivation was to make them accountable to acknowledge you’ve done a wrong and fix it”
Fed up, Stuart sought professional help to get his claim handled. Fortunately for Stuart, he received a letter from the AT&T Office of the President stating that the problem was fixed.
The moral of the story: don’t give up on your customer service complaints. If their honest and true, justice will be served.
For help on getting customer service claims resolved check out Stop complaining, Get Results: 5 Ways to Get the Solution You Want.
As always be smart, be savvy, and equip.
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