It Never Hurts to Say Thank You


By: Customer’s Poet

Customer Service Week is coming to an end.

For some companies the celebration went off without a missed step. For others, they continued to struggle with the concept of customer appreciation. While we won’t mention any names, we wanted to discuss the importance of giving credit where credit is due.

Considering the thousands of customer claims we come across on a monthly basics, here are some tips on why it’s important for us as customers to congratulate the reps for a job well done.

Everyone loves a pat on the back

As stated by the Westside Toastmasters, acceptance and praise are two of our deepest cravings; we can never get enough. As human beings we all “need and want praise, recognition, and acceptance”. So if you’re ever dealing with a customer service rep that’s going above and beyond in delivering customer service let them know. Or better yet, let their boss or company know of the awesome service you’ve just received.

Employee moral will increase

In the words of Author/ Motivational Speaker Tony Robbins, “You never know the consequences of one kind act when sincerely given”. Considering this, never underestimate the power of your voice as a customer. By sharing one kind, positive review of another person’s actions, you’re not only sharing your experience, you’re increasing the significance of their work. As humans, when we believe our work or lives are connected to a higher purpose than our own, it empowers us to do better, be better, and strive for more. It makes us feel valued for our work and value others.

Customer service will increase

I am sure you’ve heard of the phrase a happy wife, a happy life. Yet, when it comes to customer service, a happy customer equals a happy rep. A happy rep equals a happy company. When employee morale is high, customer service is high. When customer service is high, customers will keep coming back even if it costs them more. See the correlation? It’s Paying It Forward in motion.

I know we’ll all human and tend to get caught up in our own emotions but the next time you start your day remember these words:

Starbucks Manager Germaine Zolkos giving coffee to NYPD, FDNY Personnel at Chelsea Blast Site

As always be smart, be savvy, and equip.

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