By: Customer’s Poet
Who would have known a customer service call would end like this.
When Christina Grady contacted Capitol One about her credit card, she had no idea what was in store for her.
On Wednesday, September 14, Grady’s credit card was shut off for suspicious activity when Capital One noticed furniture being sent to an address that was different from the mailing address on file. Unknowing to the company, Grady’s personal life was wrecked after her fiancé decided to break up with her, prompting her to move out.
After pouring her heart out and explaining her situation to a customer service rep (our customer service rock star) Tonya, the rep’s words were “Girl, I am giving you 4,500 free miles. Go on vacation. Take so many pictures of yourself all happy and post them all over that Instagram.”
Yet, that was not all. Tonya went a step farther. She decided to send flowers to Grady’s previous home, prompting her ex-fiancé to respond with “Someone sent you flowers to my house.’ ‘Who would be so bold?”. After receiving the flowers, Grady read the card. They were sent from CSR Tonya of Capital One.
As for her part, Tonya told US Weekly “I am so happy to see that this friendly gesture meant so much to her. But she might be surprised to know that it meant even more to me. Knowing that she is happy makes me happy.”
A friendly gesture which went beyond the scope of the job and changed a customer’s outlook on life for the better. For this we honor Tonya. For a limited time, celebrate a customer service rep who has made a difference in your life. Get your #SeeaTonyaBeaTonya limited edition shirts today.
As always be smart, be savvy, and equip.
Ever been wronged by big companies and left to feel small. Well you’re not alone!
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