By: Customer’s Poet
It’s not the most flattering characteristic to exert. According to the Old Testament Bible it equates to an eye for an eye, a tooth for a tooth. If you’re one of the millions of Wells Fargo customers affected by the fake credit card/ account scam, consider doing the following:
Get all of your accounts listed
According to The Los Angeles Times, the bank has 90 days to provide federal regulators with a plan to compensate all its customers. Go into a branch or call the customer service line and get a full list of all your accounts in your name. Should you close any or all accounts, be sure to get a receipt showing the account was closed. If there is something on them you don’t understand, be sure to raise hell about it to get it resolved. If a refund of fees is not given, do the next step.
Seek legal assistance
While most will receive refunds for the fees incurred, some customers may have false credit cards in their name. Some of much could have affected their credit score. If this is the case for you, get a mediator or lawyer as refunding the fees alone won’t improve your credit score. In many cases such as these Wells Fargo would have to pay for any fees incurred by the outside legal firm.
Contact the Consumer Financial Protection Bureau
For any reason, if you still believe you have been taken advantage of, contact the U.S. Consumer Financial Protection Bureau. The Consumer Financial Protection Bureau is a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly. You can contact them via their hotline to submit a complaint about any financial institution at 855-411-2372 or file one online.
Our words to Wells Fargo, consider firing the CEO (John Stumpf) and leaders of the company who encouraged this unethical behavior. Not passing the blame to employees who followed your lead.
As always be smart, be savvy, and be well equip.
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