Flirting or Great Customer Service?

Flirting or Great Customer Service

By: Customers Poet

Originated: February 20, 2016

The customer service rep states “To better serve you, I want to get to know you a little better”. Are they eager to help or just flirting? You decide.

Imagine …

You have an issue with a company requiring the help of customer service. You call, go through the automated system, and get routed to an agent. After assisting your needs the agent flirtingly ask “I would like to get to know you better, can I have your number, Facebook, or Twitter name?

But considering today that customer service reps utilize the internet to function, finding a customer’s private internet profile is as easy as clicking a button. What can be done about this? Should companies be responsible or should customers?

Should you encounter a situation like this, take a look at these tweets to know what to expect before it happens:

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