Customer Service: What’s Color Got to Do with It?

Customer Service What's Color Got to Do with It

By: Customers Poet

Originated: February 27, 2016

February.

A month full of events from the day of love to Mardi Gras in New Orleans and the Gulf Coast region to Carnival in Central and South American nations. For many, February represents Black History Month and the contributions of African Americans to American history.

However over the course of the month, Secret Eyes couldn’t help but notice a few very distinctive tweets. Many of which were created by African Americans voicing their negative opinions of Black owned businesses and Black women in customer service roles.

Considering customer service (rather good or bad) is universal, Secret Eyes wonders is this racism of one’s own race or a true issue faced by many Black owned businesses?

Are African Americans really missing the mark when it comes to delivering great customer service? Or do these customers suffer with a prejudice based on their own poor customer service experiences?

Feel free to comment and share your opinions!

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